Why Choose FrontierPC?
Enterprise-grade support designed to protect your operational ROI (Return on Investment).
Official Authorized Depot
Direct manufacturer warranty processing for Lenovo workstations and laptops with genuine OEM parts.
Rapid SLA Turnaround
Guaranteed SLA (Service Level Agreement) response times to minimize business downtime and data loss.
Upfront Transparent Pricing
Flat diagnostic fees and clear estimates before any work begins—no hidden service surcharges.
Core Hardware & Repair Services
Hardware Diagnostics & Repair
Comprehensive testing of CPU (Central Processing Unit), GPU, motherboard, and power components.
Lenovo Warranty Service
Authorized Lenovo Depot processing for Tiered Warranty coverage Service (free of charge). *Regular hardware rate for out-of Warranty Diagnostics and Repairs.
Data Recovery & SSD Upgrades
Transfer critical business files and upgrade to ultra-fast NVMe SSDs (Solid State Drives) or expand RAM.
OS Clean & Malware Removal
Remove security vulnerabilities, tune OS (Operating System) boot speeds, and reinstall clean image builds.
Is Your Lenovo Device Covered?
Before booking, verify your active warranty status using Lenovo’s official portal. If your ThinkPad, ThinkCentre, or Yoga device is under warranty, FrontierPC handles all official depot warranty claims free of charge.
Lenovo Warranty Support Tier Comparison
Compare Lenovo's most common warranty and support options for business devices. Coverage and response times may vary by model and region.
* Warranty terms, service levels, response times, and feature availability are subject to change by Lenovo without notice. Actual coverage may vary by product model, serial number, geographic location, and purchased service entitlement. Please verify warranty details directly with Lenovo or contact FrontierPC for assistance reviewing your coverage.
| Coverage Feature | Depot Warranty | On-Site Warranty | Premier Support | Premier Support Plus |
|---|---|---|---|---|
| OEM Genuine Parts & Labor | ✓ Included | ✓ Included | ✓ Included | ✓ Included |
| Repair Location | Authorized Depot / Mail-In Service | Customer Site | Customer Site | Customer Site |
| Device Shipping Required | ✓ Usually Required | ✗ No | ✗ No | ✗ No |
| On-Site Technician Dispatch | ✗ | ✓ | ✓ | ✓ |
| Support Experience | Standard Warranty Support | Standard Warranty Support | Dedicated Premier Support Team | Dedicated Premier Support Team |
| Advanced Technical Assistance | Basic | Basic | ✓ Direct Access | ✓ Direct Access |
| Case Prioritization | ✗ | ✗ | ✓ Priority Handling | ✓ Priority Handling |
| Sealed Battery coverage for up to 4 years | ✗ | ✗ | ✗ | ✓ Included |
| Accidental Damage Protection | ✗ | ✗ | ✗ | ✓ Included |
| Keep Your Drive | ✗ | ✗ | ✗ | ✓ Included |
| Ideal For | Cost-Conscious Users | Small & Medium Businesses | Business Professionals & Power Users | Mission-Critical & Executive Devices |
Frequently Asked Questions
Quick answers regarding our in-store tech repair procedures.
1. Do I need an appointment before dropping off a device for service? In-Store Policy
While drop-ins are welcome at our corporate store (1755 W Broadway #103, Vancouver), booking an appointment online ensures immediate queue priority and faster turnaround times from our certified technicians.
2. How do I verify if my repair is covered under Lenovo warranty? Lenovo Support
You can check your status on the official Lenovo Warranty site using your device's Serial Number (S/N). If active, bring the device to our store; as an Authorized Lenovo Depot, we perform warranty-covered repairs with zero labor costs to you.
3. What is the typical turnaround time for hardware diagnostics? SLA & Timing
Standard diagnostics are completed within 24 to 48 hours. Express same-day diagnostic SLAs are available for critical business systems upon request during appointment scheduling.
Prefer to Speak to a Tech Support Representative?
Call our direct tech support desk for immediate assistance or questions about your service status.