Eligible returns and exchanges: (for any product that is not final sale)
- Customer order in error (sealed): Please file RMA within 7 business days after the item is delivered. If approved for Return, the customer is responsible to pay for return freight. *no restocking fee for exchange
- Customer order in error (opened): Please file RMA within 7 business days after the item is delivered. If approved for Return, the customer is responsible to pay for return freight. *please keep all OEM packaging, fail to do so, your return will not get approved.
- DOA (Dead on arrival): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return.
- Missing part(s): Please file RMA within 7 business days after the item delivered. Once approved, FrontierPC.com will provide return waybill for return.We will either send you the missing part(if possible) or exchange with new complete package.
- Defective (with OEM packaging): Please file RMA within 20 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can either ask for refund or replacement.
- Defective (without OEM packaging): Please file RMA within 20 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can only apply replacement/repair.
- Frontier order in error (with OEM packaging): Please file RMA within 7 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can either ask for refund or replacement.
- Frontier order in error (without OEM packaging): Please file RMA within 7 business days after the item delivered. Once approved,FrontierPc.com will provide return waybill, you can only apply replacement.
Please note all returns may be subject to up to a 25% restocking fee. Cases when returns and exchanges will not get accepted:
- Products that are "FinalSsale" - Categories include but not limited to software, licenses, services, any products that require special order or are marked as non-cancelable / non-returnable (NCNR).
- Products without OEM packaging may result the rejection of your return request.
- Products has physical damage caused by accident/abusive use by the end user.
- Products defects due to virus/malware or misuse of the software by the end user.
- Return request send outside time period indicated above.
*We will get back to you as soon as possible, but please allow for maximum of 72 hours response time.
You may follow-up on your request by sending an email to: [email protected]