RMA

Please fill out the following form to request a return or exchange. You will receive an email with your case number for your reference. Please note that eligible returns and exchanges will only be considered within 20 days from the original invoice date, and are subject to approval by the vendor or distributor and may be subject to a restocking fee of up to 25%. You may follow-up on your request by sending an email to: [email protected]

For purchases over 20 days of invoice date, please contact manufacturer directly for service, instead of filling out this form.

Customer Information

Product Information

Never opened box and the manufacturers seal is INTACT. As in new condition.

The box has been opened or the manufacturers seal is opened or broken. Still have original box and packaging, with all components, accessories, cables, software, and manuals.

The box was damaged when opening but still exists.

The box was thrown away when opening and not recoverable. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.

Original packaging is intact, the parts inside have no seal. Still have original box and packaging, with all components, accessories, cables, software, and manuals inside.

Some Parts are missing. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.

Specify in Packing Condition Details.

An imperfection that causes failure of use. NOT include incompatibilty with your systems or improper use of product. We do suggest you contact manufacturer first to obtain technical support - if the manufacturer confirms the product is defective please provide Case Number/Ticket Number in the Reason for Return Details below.

An error in selecting improper model number when placing order.

Missing shipment, Failed delivery or Vendor authorized Return

Return Option*

FrontierPC.com will ship the replacement product(s) after the return has been approved and the product(s) has been received at our warehouse - the customer is responsible for return shipping costs. FrontierPC.com will pay for shipping of the replacement item(s), unless the product(s) was ordered in error, in that case the customer is responsible for return and replacement shipping fees. Processing time is typically 2-3 weeks provided the replacement product is readily available.

FrontierPC.com will immediately ship the replacement product to the customer on a new order/invoice. The returned product(s) amount will get credited back to the customer's account once the return has been approved and the product(s) have been received at our warehouse. Processing/Delivery Times are usually within a week - although there is no guarantee the return will be approved. If the return is denied - the customer will be required to keep the replacement and original product(s).

FrontierPC.com will credit back to the customer's account for the item that has been returned provided that the return request has been approved. This process can take up to two weeks once the product(s) have been received at our warehouse. For product(s) that were ordered in error, the customer will be responsible for return shipping, a handling fee and restocking fee of up to 25% may apply. Return credit is generally processed by the same payment method the customer chose. Processing time is typically 1-2 weeks.

FrontierPC.com will apply a credit to the customer's FrontierPC.com account the amount of the return less any applicable restocking or handing fees. The customer can use this credit for future purchases. Our customer service staff will provide the customer with the credit account number and the amount of the credit. Processing time is typically 1-2 weeks.

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