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HP Care Pack Post Warranty Hardware Support - 1 Year - Warranty **

On-site - Maintenance - Parts & Labor - Electronic and Physical Service

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Web ID: 1019217798
Mfr. Part: HP713PE

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Call our dedicated HP Sales Team for details, 1 (866) 800-8060 ext. 101

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.

** Unless defective, this product is final sale once the packaging has been opened.

Overview
Buying Guide
General Information
Manufacturer:
HP Inc.
Manufacturer Part Number:
HP713PE
Manufacturer Website Address:
http://www.hp.com
Brand Name:
HP
Service Name:
Care Pack Post Warranty Hardware Support
Product Type:
Warranty
Service Information
Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Details:

Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

  • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials

Escalation management:

  • Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

  • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
  • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support:
Defective Media Retention
Provided Support
Phone Support
Provided Support
Remote Diagnosis
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
1 Year
Product Supported:

HP Notebook

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