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Lenovo ThinkPlus Warranty 3Y Onsite Three Year Onsite Warranty **

3 Year Onsite Support (Add-On)

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Web ID: W000161277
Mfr. Part: 5WS0A23681
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovos Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure

** Unless defective, this product is final sale once the packaging has been opened.

About
Overview
Features
Type:
On-site
Number of years:
3 year(s)
Next Business Day (NBD):
Yes
Product type:
Upgrade
On-site support:
Yes
Service type:
Premium Support
Service included:
Parts

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