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Dell ProSupport Plus - 5 Year - Service **

24 x 7 - Maintenance - Labor - Physical, Electronic Service

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Web ID: 1048898236
Mfr. Part: 819-9635

Maximum support with minimal customer effort

ProSupport Plus, Dell's most complete support service for PCs and tablets, offers maximum support with minimal customer effort. It is the only available premium service for PCs and tablets that automates support to prevent issues4 before they occur and quickly resolve issues when needed.

ProSupport Plus combines all the essential support needs into one support service, reducing downtime for end users, increasing productivity for IT and protecting valuable assets and data.

ProSupport Plus includes:

  • 24x7 priority access to hardware and software experts
  • Same or next business day onsite repair after remote diagnosis
  • Proactive monitoring, automated issue detection, failure prevention, notifications and case creation enabled by SupportAssist
  • Power to manage all your asset alerts from a single portal with TechDirect or use tools you already have like Microsoft SCOM, Remedy, KACE and OpenManage Essentials
  • Repair for accidental damages caused by surges, drops or spills
  • Keeping a hard drive after replacement to ensure data security
  • A dedicated Technology Service Manager as your single point of contact for issue resolution and monthly reporting.

    ** Unless defective, this product is final sale once the packaging has been opened.

    Overview
    General Information
    Manufacturer:
    Dell Technologies
    Manufacturer Part Number:
    819-9635
    Manufacturer Website Address:
    http://www.dell.com
    Manufacturer Website Address
    http://www1.ca.dell.com
    Brand Name:
    Dell
    Service Name:
    ProSupport Plus
    Product Type:
    Service
    Service Information
    Service Main Type:
    Maintenance
    Service Sub Type:
    Electronic
    Service Sub Type
    Physical
    Service Characteristic:
    Labor
    Service Description:
    24x7
    Provided Support:
    Accidental Damage Protection
    Provided Support
    Monitoring
    Provided Support
    Phone Support
    Provided Support
    Remote Diagnosis
    Provided Support
    Repair
    Provided Support
    Replacement
    Provided Support
    Reporting
    Provided Support
    Software Support
    Service Duration:
    5 Year
    Product Supported:
    Dell Optiplex Devices
    Upgrade from:
    3yr ProSupport

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