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Lenovo 5WS0D73787 warranty/support extension **

TSS 3 Year Onsite 9x5x4 (RD Series)

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Web ID: W000161286
Mfr. Part: 5WS0D73787
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

4hr onsite response time in 9x5 service window: Ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customers incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customers location within 4 hours. The response time (4hours) is counted during service window (9x5, Mondays till Fridays from 8 am to 5 pm excluding public and national holidays). For example, if customer with 4hr 9x5 service reports an incident at 3:00 pm on Friday, Lenovo technician should arrive at customers location at 10:00 am on the following Monday morning.

** Unless defective, this product is final sale once the packaging has been opened.

About
Overview
Features
Type:
On-site
Number of years:
3 year(s)
Service time (hours x days):
9x5
On-site support:
Yes
License quantity:
1 license(s)
Response time:
4 h
Compatibility:
RD Series

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