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RMA

Return Merchandise Authorization Request: Online RMA Request Form

Please fill out the following form to request a return or exchange. You will receive an Email with your case number for your reference. Please note: Eligible returns and exchanges will only be considered within 20 days from the original invoice date and are subject to approval by the vendor or distributor and are subject to a 25% restocking fee. Please fill out this form as completely as possible and allow 1-2 Business Days for processing. You may follow-up on your request by sending an Email to: rma@frontierpc.com

ONLINE RMA FORM

* Required Fields
PURCHASE INFORMATION
*Purchase Date(mm/dd/yyyy):
For purchase over 20 days of invoice date, please contact manufacturer directly for service.
*Invoice Number:
9 digits FrontierPC invoice number
CUSTOMER CONTACT INFORMATION
*First Name:
*Last Name:
Company Name:
*Address:
 
*City:
*Province:
*PostalCode:
*Email Address:
*Phone number:
FAX number:
RETURNING PRODUCT DESCRIPTION
*Product Name/Description:
*Model Number (MFR Part #):
Product Serial Number:
FrontierPC SKU number:
SKU number can be found on your quotation, order or invoice
*Quantity Being Returned:
*Product Packaging Condition:
Never Opened Box

Never opened box and the manufacturers seal is INTACT. As in new condition.
Opened Box

The box has been opened or the manufacturers seal is opened or broken. Still have original box and packaging, with all components, accessories, cables, software, and manuals.
Box Damaged

The box was damaged when opening but still exists.
Box Missing

The box was thrown away when opening and not recoverable. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.
In Original (OEM) Package

Original packaging is intact, the parts inside have no seal. Still have original box and packaging, with all components, accessories, cables, software, and manuals inside.
Product Incomplete - Missing Parts

Some Parts are missing. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.
Other

Specify in Packing Condition Details

*Packing Condition Details:
Limited to 255 characters**
Reason for Return:
Defective Product

An imperfection that causes failure of use. NOT include incompatibilty with your systems or improper use of product. We do suggest you contact manufacturer first to obtain technical support - if the manufacturer confirms the product is defective please provide Case Number/Ticket Number in the Reason for Return Details below.

Order in Error

An error in selecting improper model number when placing order.
Other Reason

Missing shipment, Failed delivery or Vendor authorized Return
*Reason for Return Details:
Limited to 255 characters**
RETURN OR EXCHANGE OPTIONS:
Standard Product Replacement

FrontierPC.com will ship the replacement product(s) after the return has been approved and the product(s) has been received at our warehouse - the customer is responsible for return shipping costs. FrontierPC.com will pay for shipping of the replacement item(s), unless the product(s) was ordered in error, in that case the customer is responsible for return and replacement shipping fees.

Processing time is typically 2-3 weeks provided the replacement product is readily available.
Express Product Replacement

FrontierPC.com will immediately ship the replacement product to the customer on a new order/invoice. The returned product(s) amount will get credited back to the customer’s account once the return has been approved and the product(s) have been received at our warehouse.

Processing/Delivery Times are usually within a week - although there is no guarantee the return will be approved. If the return is denied - the customer will be required to keep the replacement and original product(s).
Refunds

FrontierPC.com will credit back to the customer's account for the item that has been returned provided that the return request has been approved. This process can take up to two weeks once the product(s) have been received at our warehouse. For product(s) that were ordered in error, the customer will be responsible for return shipping, a handling fee and restocking fee of up to 25% may apply. Return credit is generally processed by the same payment method the customer chose. Processing time is typically 1-2 weeks.
FrontierPC.com Credit

FrontierPC.com will apply a credit to the customer's FrontierPC.com account the amount of the return less any applicable restocking or handing fees. The customer can use this credit for future purchases. Our customer service staff will provide the customer with the credit account number and the amount of the credit. Processing time is typically 1-2 weeks.
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