RMA at FrontierPC.com

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Return Merchandise Authorization Request: Online RMA Request Form

Please fill out the following form to request a return or exchange. You will receive an Email with your case number for your reference. Please note: Eligible returns and exchanges will only be considered within 20 days from the original invoice date and are subject to approval by the vendor or distributor and are subject to a 25% restocking fee. Please fill out this form as completely as possible and allow 1-2 Business Days for processing. You may follow-up on your request by sending an Email to: rma@frontierpc.com

PURCHASE INFORMATION

Purchase Date(mm/dd/yyyy):

We provide 30 days warranty for most products. If past 30 days, please contact manufacturer directly for service.

Invoice Number:

Please provide our Invoice Number. Original Invoice is necessary for issuing RMA Number.

CUSTOMER CONTACT INFORMATION

Company:
First Name:*
Last Name:*
Address:*
Unit or Suite:
City:*
Province/State:*
Postal Code/Zip Code:*
Phone Number:*
Fax Number:
Email Address:*

RETURNING PRODUCT DESCRIPTION

Product Name/Description:*

Model Number (MFR Part #):*

Model Number must match the original invoice

Product Serial Number:

Product Serial Number must match our records.

Our SKU Number:

Quantity Being Returned:*

Reason for Return:

	Defective Product
	An imperfection that causes failure of use. NOT incompatibilty with your systems or improper use of product. We do suggest you contact manufacturer first to obtain technical support - if the manufacturer confirms the product is defective please provide Case Number/Ticket Number in the Reason for Return Details below. For RMA approval, the defective item MUST be in its original box and packaging, with all components,accessories, cables, software, and manuals. Returns will be rejected due to missing components or not in original packaging.
	Stock Balance Or Customer Order in Error
	An error in selecting improper model number when placing order.
	Vendor Authorized Returns
	The product is unopened and perfectly sealed with manufacturer's seal on the box. MUST in original as new condition. Please provide vendor's RMA Number in the Reason for Return Details below.
	Other Reason
	The product is unopened and perfectly sealed with manufacturer's seal on the box. MUST in original as new condition.

Reason for Return Details:*

Product Packaging Condition:

	Never Opened Box
	Never opened the box and the manufacturers seal is INTACT. In as-new condition.
	Box Opened
	The box has been opened or the manufacturers seal is opened or broken. Still have original box and packaging, with all components, accessories, cables, software, and manuals.
	Box Damaged
	The box was damaged when opening but still exists.
	Box Missing
	The box was thrown away when opening and not recoverable. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.
	In Original (OEM) Package
	Original packaging is intact, the parts inside have no seal. Still have original box and packaging, with all components, accessories, cables, software, and manuals inside.
	Product Incomplete - Missing Parts
	Some Parts are missing. In this case an RMA Number will usually not be issued - please contact the manufacturer directly.
	Other
	Specify in Packing Condition Details

Packing Condition Details:

RETURN OR EXCHANGE REQUEST

	Request Replacement Product
	Your request is to return the product, freight prepaid, to FrontierPC.com. When the RMA is approved and the product is received, we will ship a replacement to you - freight prepaid.
	Request Cross-Shipped Replacement
	You request us to immediately ship a replacement product to you before, or at the same time, as you return the product back to our office. The replacement product will be charged to your credit card. When the RMA credit is approved, we will reverse the charge on your credit card.
	Request a Full Refund
	Once the RMA is approved, the product is received and credit is approved. We will issue a credit to you by the same payment method as your original purchase less shipping/handling fees, and minimun order charge if any. Restocking charges may apply.