Proactive Managed IT Services programs designed exclusively for Canadian small and medium businesses

Professional Services

Managed IT Services

A proactive approach to maintaining a reliable business network

(604) 739 - 8060

Professional Solutions

Vulnerability Assessment

Managed Audits

Stop paying for downtime - invest in uptime by partnering with Frontier PC

Does your business suffer system and network failures at the times you need them most?

Our Proactive Managed Services program is designed exclusively for Canada small and medium businesses.

Just like your automobile, business systems and networks require regular proactive maintenance to keep them running smoothly, trouble-fee and up to industry standards for security and compliance. Frontier PC's Managed Services package delivers predictable, business-focused IT services that optimize operations, reduce costs and downtime for a low monthly fixed cost. It's time to stop buying downtime and invest in uptime today. Call us for a custom quote on your unique business goals.

Network neglected?
Is yours perceived as a "necessary evil" and not as integral to improving business performance?

Downtime impact?
Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?

Distracted employees?
Do your staff rely on other non-IT employees to deal with distracting IT problems?

We are an IT partner dedicated to your success 24/7.

As an IT partner - not simply a provider, we understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology support with just such business services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component to ensure optimum uptime for your business.

The Benefits of Proactive Managed Services

Significantly improved overall system reliability and performance
Prevents issues, reduces downtime impact and duration
IT spending focused on issue avoidance and service optimization
Through preventative maintenance
Predictable network and system management costs
Majority of support activity is pre-scheduled or automated
Alignment of IT support with your business needs
Improved security
Minimize risk of intrusion, data theft and lost productivity
An outsourced IT management solution
Focus on your core competence and not your network

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

Focus your core business functions - not IT

Our Managed IT Services solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

We guarantee to increase:

System uptime and performance
Staff productivity
Cost predictability
Align IT to business needs

We guarantee to reduce:

Security & risk exposure
Risk of catastrophic data loss
Emergency IT issues
Downtime and lost productivity

Call today and learn how you can save money and have a more reliable business network. Here is a summary of the features included in our Standard Managed Service Program, listed below that is our Option Features

Standard Features	Description
Complete Monitoring	In-depth health performance monitoring of all elements of your business' IT assets
Networking Control	Monitoring and continuing maintenance of your LAN, WAN, domain and VPN
Remote Response	Technicians work remotely on your network to resolve issues
PC Watch	Monitoring the most important attributes of your PCs and responding to issues
Security Necessities	A secured network perimeter, policies and managed virus protection
Standard Reporting	Network health reporting and quarterly reviews with our experts
Optional Features	Description
Managed Anti-virus	Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.
Managed Anti-spam	80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.
Managed Backup	Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.
Bundled Support Time	Customizing additional support to your business needs
Remote Backup Solution	Additional backup and offsite storage options for proper management of critical data

Do these issues plague your business?

Wasted time? Do your staff productivity levels drop dramatically during IT outages, interruptions or failures?
Security fears? Worried that vulnerable servers, laptops or PCs may be putting your organization at or company data at risk?
Lost data? What would be the impact of a hardware failure or if a laptop was stolen and critical business data was lost?
Network neglected? Is yours perceived as a "necessary evil" and not as integral to improving business performance?
Regulatory pressures? Do you have to demonstrate compliance or provide audit data?

What is Managed Services?

Managed IT Services is essentially out-sourcing your IT department to a trusted partner. Rather than having staff members manage your computers, you get a team of certified and dedicated IT professionals to manage your system, servers and networks.

"The main benefits are reduced costs and a safer and more stable IT infrastructure."

Managed services let you off-load specific IT operations to a service provider, known in technical terms as a Managed Services Provider. The managed service provider assumes ongoing responsibility for monitoring, managing and problem resolution for selected IT systems and functions on your behalf.

Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Off-loading routine IT infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.

The benefits of a managed network

Server Monitoring
Monitoring the customer's servers for any issues that may arise.

Backup Monitoring
Monitoring the success of the customer's backup solution to ensure that their data is always protected.

Network Monitoring
Monitoring the customer's routers and switches to ensure that network traffic is always moving.

Workstation Monitoring
Monitoring the customer's workstations for any issues that may arise to ensure optimum performance

Security Monitoring
Monitoring the customer's firewalls, antivirus definitions and patch levels to ensure that the security solution is always updated.

Application Monitoring
Monitoring customers' email availability, Outlook web access, SQL Database, and Terminal Services.

Endpoint Security
Apply a complete security management system to customers' environment, including: anti-virus, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, and security policy management. Provide customers with customized detailed security activity reports on a monthly / quarterly basis.

Basic Maintenance
Basic automated maintenance and self-healing solutions applied to customers' servers, workstations and network devices.

Patch Management
Monitoring and management of patch levels; ensuring desktops, servers, and other core network devices are kept up to date.

Performance Reporting
Monthly / quarterly CIO meetings to review customized reports, overall network health, and strategic IT planning with customer. (See reporting guide for detailed report descriptions.)

Options available with a Managed Services Agreement

Preventative Maintenance
Performing monthly preventative maintenance tasks on select devices (workstations, routers, firewalls, etc.) and applications to ensure optimum uptime.

Printer Monitoring
Monitoring the customer's printers for errors, toner levels and page counts.

Remote Backup Solution
Providing additional layers of backup support for those customers that require a higher level of data protection.

Bundled Support Time
For those customers that wish for more predictable IT spending, we can bundle a variable number of hours into the package that can be used for any support issues.

Like all businesses, you depend on your IT network. But you don't want to end up spending more time dealing with everyday IT problems than running your business. The disruption caused by a hard drive failure or the time taken to remove a virus from a PC can rapidly consume your business day.

Your technology needs to be as flexible as your business, so we developed our custom services IT support program. The custom services program allows you to customize your support and service needs directly related to your critical business services, all at a cost effective price.

Our custom services offering allows you to select individual services that meet specific needs within your business. Simply work with us to determine what services make sense for you, and we'll ensure that you have a solution tailored to your needs. You know your business better than anyone, so we put the decision and purchasing power in your hands!

Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. In some cases, problems can be avoided before they even happen.

Our Program Advantages:

Safe and protected computing environment: We can ensure patches and antivirus updates for your PCs have been installed, prevent spam from reaching your network reducing the likelihood of your network being compromised.
Business continuity: Data back-up services provide peace-of-mind knowing all critical business and customer data can be quickly restored.
Lets you focus on your business: We can be your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
Fewer emergency calls and network issues: With our services, you'll see a dramatic reduction in the number of emergency and network incidents that can impact your business operations.

Program Features:

Flexible & Customized solutions allow you to select and combine only the services that meet the specific needs of your business.
Vulnerability Assessment provides detailed analysis of your IT infrastructure to identify potential areas of vulnerability and to help with mitigation and protection.
Security Management 80% of all email is spam and spam is the #1 vector for delivering a virus to a machine. We make sure your anti-virus software is doing its job and is up-to date and protect your network from unwanted email and spam
Managed Backup ensures the backup of your important corporate data occurs as scheduled and without error, protecting your organization from data damage or loss.
Managed Audits Meeting ongoing security, audit and regulatory compliance requirements can be time consuming and expensive. Managed Audits provides periodic assessment and reports on your network vulnerability, compliance and configuration status
Expert Management is critical to the success of any IT system or process. All of our solutions are managed & monitored by our Network Operations Center staff.

Custom Services

Vulnerability Assessment
Detailed analysis of your IT network to identify any potential security risks and to offer guidance to ensure your business is not exposed to external threats and any applicable compliance requirements are being addressed.

Managed Anti-virus
Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.

Managed Anti-spam
80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

Managed Backup
Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.

Managed Replication
An off-site replication of your data provides additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center.

Managed Audit
Meet security, audit and regulatory compliance requirements. Regular Audits provide you with periodic assessments of your network vulnerability, compliance and configuration status.